This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
09:00 to 16:30.
There is a Maximum 20 persons per course.
Multiple Choice Examination.
To include all manuals and handouts (if required). A QCF certificate will be awarded to successful participants.
There are curently no courses available for this module